WANDERER
Terms and Conditions of Use
Effective Date: March 2026 | Last Updated: 18 September 2026
These Terms and Conditions ("Terms") govern your access to and use of the Wanderer platform, available at www.wanderer.live and via any associated mobile application (the "Platform"). By creating an account or otherwise using the Platform, you agree to be bound by these Terms.
1. Nature of the Platform
1.1 Platform Description
Wanderer is an online directory and discovery service that connects independent event organisers ("Hosts") with individuals seeking spiritual, cultural, and human experiences ("Participants" or "Users"). Wanderer operates as a passive hosting intermediary and information-society service provider within the meaning of Article 6 of Regulation (EU) 2022/2065 (the Digital Services Act). Wanderer does not organise, co-organise, promote, or conduct any event listed on the Platform.
1.2 The Two Modes of a Listing
Every listing published on the Platform — event or Session — operates in one of the modes described below. For events, the booking is always recorded by the Platform, and the two available modes differ only in where the payment takes place: Online Payment mode, where the Participant pays on the listing page, and External Payment mode, where the price is agreed and settled directly between Host and Participant outside the Platform. The default mode for events is External Payment. For individual Sessions, the Expression of Interest mode described in Section 1.2.3 remains available and is the default. The Host may turn Online Payment on or off for a single listing at any time; when turned off, an event returns to External Payment and a Session returns to Expression of Interest.
Online Payment mode is available for fixed-price listings, for donation-based listings with a minimum amount, and for free listings. On donation-based listings with a minimum amount, the Participant pays only the stated minimum online and agrees any further contribution directly with the Host, outside the Platform. On free listings no amount is due, but registration still goes through the checkout service described in Section 4.7, which issues a registration record and collects the registrant's details through the payment provider.
THE MODE OF A LISTING AFFECTS ONLY HOW PAYMENT AND BOOKING ARE HANDLED. IN BOTH MODES WANDERER DOES NOT ORGANISE, CO-ORGANISE, SCHEDULE, CONDUCT, OR GUARANTEE ANY EVENT OR SESSION, DOES NOT VERIFY HOSTS, AND IS NOT A PARTY TO THE RELATIONSHIP BETWEEN HOST AND PARTICIPANT. SECTIONS 1.1, 1.3, 3, 4, AND 12 CONTINUE TO APPLY.
1.2.1 External Payment Mode (events)
IN THIS MODE WANDERER RECORDS THE BOOKING AND ISSUES THE REGISTRATION RECORD, BUT DOES NOT PROCESS, COLLECT, HOLD, INTERMEDIATE, OR GUARANTEE ANY PAYMENT: THE PRICE IS AGREED AND SETTLED DIRECTLY BETWEEN HOST AND PARTICIPANT OUTSIDE THE PLATFORM, AND WANDERER HAS NO MEANS OF VERIFYING WHETHER PAYMENT HAS BEEN MADE.
In this mode the Participant, after signing in to their account, books their place from the listing page. The Platform records the booking, counts it against the capacity set by the Host, issues a named registration record, sends the confirmation, reminder, and review-request messages, and makes the booking available to the Host on the listing's management page, together with the Participant's full name and email address and any social or messaging handles the Participant has chosen to add to their profile (WhatsApp, Telegram, Instagram, Facebook, or X).
- Any price stated by the Host is shown to the Participant as an amount to be settled directly with the Host. The booking confirmation issued by the Platform records only that the place has been registered: it is not a payment receipt, it is not a tax document, and it does not prove that any amount has been paid or received.
- A booking creates no contract between the Participant and Wanderer (the Platform operator): the contract covering attendance and its payment is exclusively between Host and Participant.
- Wanderer does not set the price, does not check that it is honoured, does not issue tax documents on the Host's behalf, takes no commission on such amounts, and does not handle refunds: cancellations, non-payment, disputes, and refunds are settled directly between Host and Participant.
- A booking does not oblige the Host to admit the Participant: the Host remains free to refuse or cancel it on their own criteria, and where they have enabled participant approval the request stays pending their decision and confers no place until then.
- Any indicator displayed on the Platform (such as the number of places left) reflects only the bookings recorded on the Platform and must not be read as a guarantee of admission to the event.
1.2.2 Online Payment Mode
In this mode the Participant buys their place directly from the listing page through the checkout service provided by Gomry, which collects the payment. The conditions of Online Payment mode are set out in Section 4.7 and, for the listings concerned, prevail over any inconsistent provision of these Terms.
1.2.3 Expression of Interest Mode (individual Sessions)
IN THIS MODE WANDERER DOES NOT MANAGE, PROCESS, FACILITATE, INTERMEDIATE, GUARANTEE, OR OTHERWISE PARTICIPATE IN BOOKINGS, RESERVATIONS, REGISTRATION RECORDS, ATTENDANCE CONFIRMATIONS, OR PAYMENT TRANSACTIONS OF ANY KIND.
This mode applies to individual Sessions for which the Host has not enabled Online Payment and, as a fallback, to any listing for which the checkout service is unavailable. The Platform's sole function is to allow a Participant to express non-binding interest in attending ("Expression of Interest"). When a Participant expresses interest, the Platform shares a limited set of contact details with the Host — full name, email address, and any social or messaging handles the Participant has chosen to add to their profile (WhatsApp, Telegram, Instagram, Facebook, or X) — solely so the parties can communicate directly and arrange attendance between themselves, off-platform.
- An Expression of Interest is not a registration, reservation, purchase of a registration record, or booking of any kind.
- An Expression of Interest does not create any contract between the Participant and Wanderer (the Platform operator), and does not obligate the Host to accept, confirm, or admit the Participant.
- Any confirmation of attendance, capacity management, check-in, or admission decision is handled exclusively and directly between the Host and the Participant, entirely outside the Platform.
- Any indicator displayed on the Platform (such as a count of interested Participants) is informational only and must never be read as a guarantee of a place.
1.3 No Guarantee of Participation or Event
IN NO MODE DOES WANDERER ORGANISE, CO-ORGANISE, SCHEDULE, CONDUCT, OR GUARANTEE THE EVENTS LISTED ON THE PLATFORM. IN EXTERNAL PAYMENT MODE WANDERER RECORDS THE BOOKING BUT PLAYS NO PART WHATSOEVER IN THE PAYMENT; IN ONLINE PAYMENT MODE WANDERER FACILITATES PAYMENT AND REGISTRATION THROUGH THE GOMRY CHECKOUT; IN EXPRESSION OF INTEREST MODE THE PLATFORM'S SOLE FUNCTION IS TO LET THE PARTICIPANT EXPRESS NON-BINDING INTEREST. IN EVERY CASE, EACH DECISION ON ORGANISATION, CAPACITY, ADMISSIONS, AND THE CONDUCT OF THE EVENT REMAINS THE HOST'S.
In Online Payment and External Payment modes, the Platform technically executes the settings the Host has chosen: it records the maximum number of places and any ticket tiers the Host has configured, holds registrations for approval where the Host has enabled that option, and sends the Participant the registration confirmation. This is the technical execution of the Host's choices: Wanderer does not set capacity, does not decide who is admitted, does not approve or refuse any registration in the Host's place, and does not guarantee that the Host will honour a confirmed registration.
Wanderer does not guarantee that a listed event will actually take place, that it will take place on the date, at the time, or at the location stated, that the Host will respond to an Expression of Interest or honour a recorded booking, or that the Participant will be admitted to attend. Wanderer does not verify the identity, qualifications, credentials, certifications, insurance, or reliability of Hosts, and does not inspect event venues. Wanderer is not a party to, and accepts no responsibility for, any arrangement, agreement, or transaction that a Host and a Participant may subsequently reach between themselves as a result of a booking, an Expression of Interest, or a purchase.
1.4 Individual Sessions (1:1)
In addition to events, the Platform allows Hosts to list individual sessions ("Sessions") — personalised offerings addressed to a single Participant, with no fixed date stated in advance. Except as otherwise specified in this Section, all provisions of these Terms relating to events — including, without limitation, the limitations on Wanderer's role in Section 1.2, the absence of guarantee in Section 1.3, the legal compliance obligations in Section 3, the Terms for Hosts in Section 4, and the limitations of liability in Section 12 — apply fully and without exception to Sessions as well.
SESSIONS DO NOT USE EXTERNAL PAYMENT MODE. IN NEITHER APPLICABLE MODE DOES WANDERER ORGANISE, CO-ORGANISE, SCHEDULE, CONDUCT, OR GUARANTEE THE INDIVIDUAL SESSIONS LISTED ON THE PLATFORM. IN EXPRESSION OF INTEREST MODE THE PLATFORM'S SOLE FUNCTION IS TO LET THE PARTICIPANT EXPRESS NON-BINDING INTEREST IN A SESSION; IN ONLINE PAYMENT MODE WANDERER FACILITATES PAYMENT THROUGH THE GOMRY CHECKOUT, WHILE SCHEDULING AND CONDUCTING THE SESSION REMAIN ENTIRELY BETWEEN HOST AND PARTICIPANT (SECTION 4.7).
In Expression of Interest mode, once interest has been expressed it is solely up to the Participant and the Host — by contacting each other privately through the details shared under Section 1.2.3 — to agree on the date, time, location (in person or online), duration, specific content, price or donation, and every other detail of the Session. Wanderer does not schedule appointments, does not manage shared calendars, does not confirm the Host's availability, and does not guarantee that the Session will actually take place.
In Online Payment mode, the Participant pays at the time of purchase through the Gomry checkout and afterwards agrees the remaining details of the Session with the Host; Section 4.7 applies.
- Any price stated for a Session is purely informational, on the same terms set out in Section 4.4 for events.
- The Host remains solely responsible for the lawfulness, safety, and conduct of the Session, under Section 3.
- Wanderer strongly recommends that the Participant verify qualifications, format, and any other relevant information directly with the Host before accepting a Session, as set out in Section 3.4.
1.5 Ranking and Visibility of Results
Listings shown in discovery, on maps, on themed pages, and in search results are ranked according to the main parameters below, in decreasing order of importance.
- Relevance to the filters and search terms used (discipline, category, language, search text).
- Geographic proximity to the city stated by the User or selected on the map.
- Proximity in time: upcoming events come before those further away, and past events are not shown.
- Completeness of the listing: a description, images, location, and times filled in with care improve placement, because they make the result more useful to the person searching.
- For individual Sessions and profile pages, the Host's recent activity on the Platform.
WANDERER DOES NOT SELL PLACEMENT. NO HOST CAN PAY, IN MONEY OR OTHERWISE, FOR A BETTER POSITION IN RESULTS, AND TURNING ON ONLINE PAYMENTS DOES NOT IN ITSELF AFFECT RANKING. EDITORIAL SELECTIONS AND FEATURED CONTENT CURATED BY OUR TEAM ARE LABELLED AS SUCH.
2. Eligibility and Account Registration
2.1 Age Requirement
Use of the Platform is reserved exclusively for persons who are at least 18 years of age. Upon registration you expressly declare that you are at least 18 years old; this declaration is recorded together with the date and time of acceptance. We reserve the right to suspend or terminate without notice any account for which we have reason to believe this requirement is not met, and we invite anyone who becomes aware of an account belonging to a minor to report it to us at support@wanderer.live.
2.2 Account Registration
You may register using email/password or supported social sign-in methods (e.g. Google). The following information is required to create an account:
- Full legal name
- City
- Email address
The following profile information is optional:
- Profile photo
- Instagram handle
- WhatsApp number
- Telegram handle
- Facebook profile
- X (Twitter) handle
- Personal website
- Short biography and 'About You' text
- Spoken languages
- Interests
2.3 Profile Data Visibility Framework
Different profile fields are visible to different audiences, as summarised below.
Data Field
Public
Registered Users
Host (after a booking or expression of interest)
Data Field:Full name
Public:No
Registered Users:No
Host (after a booking or expression of interest):Yes
Data Field:Profile photo
Public:Yes
Registered Users:Yes
Host (after a booking or expression of interest):Yes
Data Field:City
Public:Yes
Registered Users:Yes
Host (after a booking or expression of interest):Yes
Data Field:Instagram / WhatsApp / Telegram / Facebook / X
Public:No
Registered Users:No
Host (after a booking or expression of interest):Yes, if provided by the Participant
Data Field:Personal website
Public:Yes
Registered Users:Yes
Host (after a booking or expression of interest):Yes
Data Field:Biography / About You
Public:Yes
Registered Users:Yes
Host (after a booking or expression of interest):Yes
Data Field:Interests
Public:No
Registered Users:No
Host (after a booking or expression of interest):No — used only for personalisation, never disclosed to Hosts
Data Field:Email address
Public:No
Registered Users:No
Host (after a booking or expression of interest):Yes
2.4 Account Security Obligations
You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at support@wanderer.live of any unauthorised use.
3. Legal Compliance, Substances, and Risks
3.1 Host Legal Compliance Obligations
Hosts are solely responsible for ensuring that their events, and every activity conducted within them, comply with all applicable laws in the jurisdiction where the event takes place.
3.2 Absolute Ban on Events Involving Illegal Substances
IT IS PROHIBITED TO LIST ON THE PLATFORM ANY EVENT THAT INVOLVES, INCLUDES, OFFERS, DISTRIBUTES, OR IN ANY WAY FACILITATES THE USE OF NARCOTIC OR PSYCHOTROPIC SUBSTANCES THAT ARE ILLEGAL IN THE JURISDICTION WHERE THE EVENT TAKES PLACE. ANY SUCH LISTING WILL BE REMOVED AND THE HOST'S ACCOUNT PERMANENTLY TERMINATED.
- The ban applies regardless of whether the substance is described as ceremonial, sacramental, therapeutic, traditional, or a 'plant medicine'.
- The ban also applies to listings framed in allusive, coded, or externally redirected language where the illegal substance is nonetheless identifiable.
- You may not use the Platform to recruit participants, collect contact details, or direct people towards activities that would be prohibited if listed directly.
- We reserve the right to remove without notice any listing that, in our reasonable judgement, violates this ban, and to report the violation to the competent authorities where required by law.
Wanderer does not have the means to proactively verify the actual content of each event and does not carry out general monitoring of listings, in accordance with Article 8 of Regulation (EU) 2022/2065. Compliance with this ban rests on the Host's declaration and on community reports (Section 9). Hosts and Participants remain solely and exclusively responsible for the lawfulness of their own conduct.
3.3 No Medical or Therapeutic Purpose
NO CONTENT ON THE PLATFORM CONSTITUTES MEDICAL, PSYCHOLOGICAL, PSYCHIATRIC, THERAPEUTIC, OR NUTRITIONAL ADVICE. WANDERER DOES NOT PROVIDE HEALTHCARE SERVICES AND DOES NOT GUARANTEE ANY OUTCOME.
Hosts may not present their events as medical treatments, diagnoses, cures, or substitutes for a healthcare pathway, nor may they guarantee therapeutic results. Persons with relevant physical or mental health conditions, who are pregnant, or who are taking medication are encouraged to consult a qualified healthcare professional before attending any event.
3.4 Assumption of Risk by the Participant
Each Participant independently decides, entirely at their own risk, whether to contact a Host and whether to attend an event after doing so. You expressly acknowledge and accept that events listed on the Platform may involve physically demanding activities, emotionally intense experiences, altered states of consciousness, stays in remote locations, or encounters with strangers, and that such activities carry inherent risks — including risk of physical injury, psychological distress, or financial loss — which you assume in full.
Wanderer strongly recommends that you exercise your own judgement, ask Hosts questions directly, verify their qualifications, inform a trusted person of your attendance, and assess any information relevant to your safety and legal exposure before attending. To the extent permitted by law, you waive any claim against Wanderer arising from events occurring during or in connection with an event, without prejudice to Section 12.4.
4. Host Terms
4.1 Host Representations and Warranties
By listing an event, the Host represents and warrants that the listing is accurate and not misleading, that they hold every permit, licence, authorisation, or qualification required by law, that they have a suitable right to use the venue, and that they will conduct the event safely and lawfully.
4.2 Insurance
Wanderer strongly recommends that every Host obtain adequate public liability insurance for their activities, and considers this necessary for events involving physical risk. We reserve the right to request proof of such coverage from the Host and to suspend listings in the absence of a response. Wanderer does not provide, intermediate, or guarantee any insurance coverage for Hosts or Participants.
4.3 Event Location Data
Hosts must provide, at minimum, the city where the event takes place. Hosts may freely choose whether to publish the exact venue address or to share it only after direct contact with an interested Participant.
4.4 Payments and Pricing Outside the Platform
FOR LISTINGS IN EXTERNAL PAYMENT MODE AND IN EXPRESSION OF INTEREST MODE, WANDERER DOES NOT PROCESS, COLLECT, HOLD, OR INTERMEDIATE ANY PAYMENT BETWEEN A HOST AND A PARTICIPANT, AND THE PLATFORM EXPOSES NO PAYMENT OR CHECKOUT FUNCTIONALITY FOR SUCH LISTINGS. RECORDING A BOOKING IN EXTERNAL PAYMENT MODE INVOLVES NO FLOW OF MONEY THROUGH THE PLATFORM.
For those listings, any price, donation amount, or payment arrangement stated is set by the Host and is settled exclusively and directly between Host and Participant, outside the Platform, by whatever method they agree (cash, bank transfer, or any other means of their choosing). Wanderer does not set prices, does not check that they are paid, does not know the amount actually paid, does not issue tax documents on the Host's behalf, and does not handle refunds. In External Payment mode the stated price is repeated on the booking confirmation for the sole purpose of reminding the Participant what they will need to settle with the Host. For listings in Online Payment mode, Section 4.7 applies instead.
Payment Arrangement
Operational Mechanics
Wanderer's Role
Payment Arrangement:External Payment with a booking on Wanderer (events)
Operational Mechanics:The Participant books their place on the Platform and receives the registration record; the price is settled in person or by a method chosen by Host and Participant, outside the Platform
Wanderer's Role:No role in the payment — Wanderer records the booking, receives no funds, and takes no commission
Payment Arrangement:Cash / off-platform (Expression of Interest)
Operational Mechanics:Settled in person or via a method chosen by Host and Participant
Wanderer's Role:None — Wanderer is not involved and receives no funds
Payment Arrangement:Free event (no online payment)
Operational Mechanics:No payment due
Wanderer's Role:None
Payment Arrangement:Donation-based outside the Platform
Operational Mechanics:Amount and method agreed directly between Host and Participant
Wanderer's Role:None — Wanderer does not set, collect, or forward any amount
Payment Arrangement:Fixed price in Online Payment mode (Section 4.7)
Operational Mechanics:The Participant pays on the listing page through the Gomry checkout; Gomry, as Merchant of Record, collects in its own name, issues the receipt to the Participant, and credits the Host (Seller of Record) the net amount
Wanderer's Role:Technical intermediary — Wanderer integrates the checkout and charges a commission; it does not collect, hold, or transfer Participants' funds
Payment Arrangement:Donation with a minimum in Online Payment mode (Section 4.7)
Operational Mechanics:The Participant pays only the minimum amount online through the Gomry checkout; any further contribution is agreed directly with the Host and stays off-platform
Wanderer's Role:Technical intermediary on the minimum amount only; no role in any further contribution
Payment Arrangement:Free registration in Online Payment mode (Section 4.7)
Operational Mechanics:No amount is due, but registration goes through the Gomry checkout, which issues the registration record and collects the registrant's details
Wanderer's Role:Technical intermediary — no flow of money and no commission
4.4.1 No Knowledge of Consideration or Attendance
FOR LISTINGS IN EXTERNAL PAYMENT MODE AND IN EXPRESSION OF INTEREST MODE, WANDERER DOES NOT KNOW, CANNOT REASONABLY KNOW, AND DOES NOT VERIFY THE AMOUNT ACTUALLY PAID BY A PARTICIPANT TO A HOST, NOR WHETHER ANY PAYMENT WAS EVER MADE. WANDERER DOES NOT VERIFY OR CERTIFY ACTUAL ATTENDANCE AT THE EVENT.
Any price stated in a listing is a unilateral declaration by the Host for descriptive purposes. The amount actually due and paid is determined freely by the Host and the Participant outside the Platform and may differ, in whole or in part, from the amount stated: the Host may apply discounts, reduced rates, or free admissions, accept partial or instalment payments, waive the price altogether, or receive nothing because the Participant does not show up or withdraws. Wanderer takes no part in those determinations, does not receive, hold, or transfer any sum, issues no accounting or tax document for such amounts, takes no commission on them, and has no technical or contractual means of establishing them.
Recording a booking on the Platform evidences only that a Participant has requested a place: it is not evidence of a transaction, it does not establish the existence or the amount of any consideration, it is neither a receipt nor a discharge, and it does not evidence that the Participant attended the event. The Platform has no check-in, attendance-tracking, or attendance-confirmation function, and no information about the outcome of an event is reported back to Wanderer.
These statements describe how the Platform actually operates and are also relevant to assessing the obligations that applicable law places on platform operators, including those on reporting and the automatic exchange of information. Any obligation that may nonetheless fall on Wanderer is addressed in separate notices and does not alter the allocation of responsibility in Section 5.1, which remains entirely the Host's.
4.5 Prohibited Event Listings
You may not list events that:
- Are illegal in the jurisdiction where they take place, or that involve illegal substances under Section 3.2.
- Involve non-consensual physical or psychological harm, or coercive practices.
- Are presented as medical treatments or promise therapeutic outcomes, in violation of Section 3.3.
- Are directed at minors under 18 or allow their participation.
- Promote hateful, discriminatory, or supremacist ideologies, or constitute recruitment into undisclosed organisations.
- Contain explicit sexual content, or are aimed at prostitution or sexual exploitation.
- Otherwise violate the Community Standards.
4.6 Host as Independent Data Controller
When a Participant books a place, registers, or expresses interest in a listing, the Host receives the relevant contact details and becomes, in respect of those details, an independent controller under Regulation (EU) 2016/679 (GDPR). The Host therefore undertakes to:
- Process those details solely for purposes connected to the specific event for which they were shared.
- Not use them for marketing, solicitation, or promotion of other events or services without the data subject's specific and demonstrable consent.
- Not disclose them to third parties or transfer them outside the European Economic Area without an appropriate legal basis.
- Adopt adequate security measures, in particular regarding data exported from the Platform in CSV or XLSX format.
- Respond autonomously and without delay to requests to exercise data-subject rights (access, rectification, erasure, objection), including when such requests are forwarded via Wanderer.
- Delete the data when no longer needed for the purpose of the event.
4.7 Online Payment Mode
Online Payment mode is an optional feature that the Host can turn on for a single fixed-price, donation-with-a-minimum, or free listing, as set out in Section 1.2. When it is on, the Participant buys their place — or, for free listings, registers — directly from the listing page through the checkout provided by Gomry Europe B.V., a company incorporated in the Netherlands, and the other companies of the Gomry group (together "Gomry"). Collection and invoicing of the payment service sit with Gomry Europe B.V., whose name appears at checkout and on the Participant's payment statement. These provisions apply in addition to the rest of the Terms and, for listings in that mode, prevail in the event of conflict.
Gomry's role and the flow of funds. Gomry acts as Merchant of Record: it concludes the payment transaction with the Participant in its own name, collects and holds the funds, and issues the Participant the receipt or equivalent document for the payment, in Gomry's name and carrying the Host's identification and legal-entity details as seller of the experience (Seller of Record). Payment made by the Participant through the Gomry checkout fully discharges their obligation to the Host. Wanderer does not collect, hold, or transfer Participants' funds. The Host is paid by Gomry, not by Wanderer: the funds paid by Participants are collected and held by Gomry, which credits the Host the net amount. Wanderer never pays the Host, never credits amounts to the Host, and never has the funds at its disposal. The Host receives the net amount: the gross collected less Wanderer's commission, payment processing fees, any taxes collected, and refunds, chargebacks, reversals, penalties, and amounts held as a reserve. Applicable fees are shown to the Host at activation or in a separate document. Amounts are processed in the currency stated in the listing; any currency conversion costs are borne by the Host. Payouts to the Host are made at intervals set by Wanderer, normally after the event or Session has taken place and subject to completion of the verifications set out in this Section. At present, every payout is made by Gomry, with Wanderer merely passing Gomry the payout instruction and timing; banking times and any holds or reserves applied by Gomry under its own terms continue to apply. The Platform does not guarantee immediate payouts.
The Host is the seller of the experience (Seller of Record) and remains solely responsible for the event or Session, its lawfulness, its match with what the listing describes, its delivery, and the statutory obligations towards the Participant relating to the performance. The payment transaction is concluded by the Participant with Gomry as Merchant of Record, which issues the receipt as set out in the preceding paragraph. Wanderer is not a party to either the contract for the experience or the payment transaction, and does not issue documents on behalf of the Host or Gomry.
Setting up the Gomry space. By turning on Online Payments, the Host authorises Wanderer to create and configure a Gomry space in their name and to set in it the identification, tax, and legal-entity details they have provided, so that these appear on the documents Gomry issues to Participants. The Host is responsible for the accuracy and currency of those details and may be required to complete identity or business verification with Gomry or its payment processors; payout of amounts may depend on completing those procedures. Wanderer may suspend payouts or the Online Payments feature where details are missing, incomplete, or unverifiable.
Refunds, cancellations, and chargebacks. Refunds and cancellations are decided and handled by the Host, who bears their cost. Where a refund is made, Wanderer's commission and the payment processing fees already accrued are not returned and remain the Host's cost. Gomry, as Merchant of Record and the Participant's payment counterparty, may, at its discretion and even without instructions from the Host, issue refunds to Participants — for example for events or Sessions that are cancelled, postponed, or materially changed, where fraud is suspected, or where the Host fails to respond to a Participant's refund request within a reasonable period, which the Gomry merchant terms indicate as around seventy-two hours — and recover those amounts from current or future payouts. Chargebacks and related costs are borne entirely by the Host, regardless of the reason or the timing. Gomry may also withhold, delay, or place a reserve on the Host's payouts under its own terms and, if the Host's balance becomes negative, recover the amount owed including by debiting the account the Host has provided or by invoicing them directly.
Refund policy towards Participants. When turning on Online Payments for a listing, the Host must state their refund and cancellation policy in the field the Platform provides; that policy is shown to the Participant on the listing page before purchase and the Host is bound by it. Absent more favourable terms from the Host, only the protections afforded by law apply. Handling Participants' refund requests is the Host's responsibility.
Consumer right of withdrawal. The mandatory protections afforded to consumers by applicable law continue to apply in full, and no Host policy and no third-party provider's terms can exclude or limit them. In particular:
- Events and Sessions with a specific date or period of performance — the right of withdrawal is normally excluded under Article 59(1)(n) of the Italian Consumer Code, which covers service contracts for leisure activities with a specific date or period of performance. The Host remains free to offer more favourable terms.
- Individual Sessions with no date agreed at the time of purchase — because the specific date required by that exclusion is missing, a Participant acting as a consumer normally keeps the right to withdraw within fourteen days of concluding the contract, unless the Session has by then been performed in full at their express request.
- Early performance — if the Participant expressly requests that the Session take place before the withdrawal period expires and then withdraws, they must pay the Host an amount proportionate to what has already been performed, under Article 57(3) of the Italian Consumer Code.
- How to exercise it — the request goes to the Host, who bears its financial consequences and must act on it. A Participant who receives no response may write to support@wanderer.live: we will pass the request to the Host and, where the conditions are met, flag it to Gomry for the purposes of the paragraph on refunds, cancellations, and chargebacks above.
Gomry merchant terms. Turning on Online Payments is conditional on the Host accepting the Gomry merchant terms, available at https://www.gomry.com/docs/business-terms, which the Host declares they have read and accepted. Those terms govern, among other things, the flow of funds, fees, withholdings, refunds, chargebacks, prohibited activities, and the law applicable to the relationship between Host and Gomry; in the event of conflict with these Terms as regards that relationship, the Gomry merchant terms prevail. Those terms also determine the governing law and the dispute resolution mechanism between the Host and Gomry, which may differ from those in Section 16 of these Terms: the Host reviews and assesses them independently before turning the feature on. Sections 3 and 4.5 of these Terms and the tax responsibility in Section 5 continue to apply.
Gomry's terms towards Participants. By completing checkout, the Participant also accepts the terms Gomry applies to buyers (https://www.gomry.com/docs/consumer-terms), which govern how the payment service works and provide, among other things, that refund requests are directed to the seller and that payments are non-refundable unless the seller states otherwise.
NO TERM OF GOMRY OR OF ANY OTHER THIRD-PARTY PROVIDER — INCLUDING CLAUSES ON NON-REFUNDABILITY, GOVERNING LAW, JURISDICTION, OR ARBITRATION — CAN DEPRIVE A PARTICIPANT ACTING AS A CONSUMER OF THE MANDATORY PROTECTIONS AFFORDED TO THEM BY THE LAW OF THEIR COUNTRY OF HABITUAL RESIDENCE, INCLUDING THE RIGHT OF WITHDRAWAL WHERE APPLICABLE AND THE CONSUMER FORUM UNDER SECTION 16.
Wanderer's role and responsibility. Wanderer's role is limited to integrating the checkout technically into the listing page and charging a commission. Wanderer does not control and is not answerable for withholdings, unilateral refunds, or reserves applied by Gomry, nor for delays, suspensions, or interruptions of the service provided by Gomry or its payment processors, nor for that service ceasing. Wanderer is not responsible for the quality, compliance, or conduct of the event or Session, nor for disputes between Host and Participant concerning the service, the payment, or a refund.
4.8 Seller Information
For listings in Online Payment mode, the performance — the event or Session — is provided by the Host as seller of the experience (Seller of Record), while the payment transaction is concluded with Gomry as Merchant of Record. Under Article 49(4-bis) of the Italian Consumer Code, Wanderer provides the Participant with the following information before purchase.
- Seller status — when turning on Online Payments, the Host declares whether they act as a trader or as a private individual. That declaration is made by the Host on their own responsibility and is displayed on the listing page. Wanderer does not verify it.
- Purchases from private sellers — where the Host declares that they are not acting as a trader, consumer protection law does not apply to the contract concluded with them: as against that Host, the Participant has neither a right of withdrawal nor the statutory guarantees of conformity.
- How obligations are split — the Host is answerable for the event or Session, for the information published in the listing, for performing the service, for refunds, and for their legal obligations towards the Participant relating to the performance. Gomry, as Merchant of Record, is the counterparty to the payment transaction: it issues the receipt and handles collection, technical refunds, and chargebacks, on the terms of Section 4.7. Wanderer is answerable only for the operation of the Platform and the technical integration of the checkout.
- Complaints — the Participant addresses complaints about the event, the service, or a refund directly to the Host. Wanderer receives reports about content and conduct at safety@wanderer.live under the procedure in Section 9, and may pass on to the Host any requests it receives.
5. Tax Obligations
5.1 Exclusive Fiscal Responsibility of Hosts
Hosts are solely responsible for determining, declaring, and paying any tax, VAT, or social-security contribution arising from amounts they receive in connection with their events.
5.2 Exclusion of Wanderer's Fiscal Liability
In External Payment and Expression of Interest modes, Wanderer does not process, collect, or have visibility over any payment made between Host and Participant, nor over whether the amounts stated in listings are ever actually collected. In Online Payment mode, Wanderer does not determine, declare, or pay any tax on the Host's behalf and does not withhold tax from amounts due to the Host. In both modes the Host remains solely responsible under Section 5.1. Any obligation that the law places on Wanderer as Platform operator is addressed in separate notices.
5.3 Host Indemnification for Tax Claims
Hosts agree to indemnify and hold Wanderer harmless from any claim, penalty, or liability arising from a Host's failure to meet their own tax obligations, or from a Host providing inaccurate, incomplete, or out-of-date identification or tax details.
6. Acceptable Use and Prohibited Conduct
- Do not impersonate another person or misrepresent your affiliation with any person or entity.
- Do not use the Platform to harass, threaten, defraud, or discriminate against any other user.
- Do not scrape, mass-extract data, reverse-engineer, or interfere with the Platform's operation or security.
- Do not use the Platform or data obtained from it to train artificial intelligence systems or to build competing databases.
- Do not use contact details obtained via a booking or an Expression of Interest for any purpose other than the specific listing to which they relate.
- Do not post false, misleading, or illegal content of any kind.
- Do not create multiple or fictitious accounts, in particular to gain advantages in the invite programme (Section 8).
7. Reviews and Feedback
REVIEW TRANSPARENCY: VERIFICATION DEPENDS ON THE MODE OF THE LISTING. FOR LISTINGS IN ONLINE PAYMENT AND EXTERNAL PAYMENT MODES WE CHECK THAT THE REVIEWER IS RECORDED AS REGISTERED ON THE PLATFORM AND THAT THE REGISTRATION WAS NOT CANCELLED OR REFUNDED. IN EXTERNAL PAYMENT MODE THAT CHECK DOES NOT ESTABLISH THAT ANY PAYMENT WAS MADE, BECAUSE PAYMENT IS SETTLED OUTSIDE THE PLATFORM. FOR LISTINGS IN EXPRESSION OF INTEREST MODE WE HOLD NO DATA THAT WOULD ALLOW VERIFICATION.
How we verify. For a listing in Online Payment or External Payment mode, the Platform allows a review to be published only by someone recorded as registered for the event or Session on the Platform, with a registration that has not been cancelled or refunded, and only after the date it took place. Such reviews are marked as verified. The check establishes that the registration was recorded and not cancelled: it does not establish that the person actually attended — which no mode allows us to ascertain — nor, in External Payment mode, that the price was paid. Reviews on listings in Expression of Interest mode are not marked as verified.
Reviews published on the Platform reflect solely the opinion of their authors and do not constitute an assessment, endorsement, or recommendation by Wanderer. We do not order, filter, or weight reviews in exchange for any consideration, and we do not publish false or commissioned reviews.
- Reviews must be honest, based on direct personal experience, and formulated respectfully.
- It is prohibited to post false reviews, purchase them, exchange them, or orchestrate negative review campaigns.
- A Host who considers a review false, defamatory, or contrary to the Community Standards may contest it by writing to support@wanderer.live; we will examine the report and may remove the review or allow the Host to reply.
- We reserve the right to remove reviews that violate these Terms or the Community Standards, giving the author reasons for the removal.
8. Invite Programme
The Platform may offer a programme that allows you to invite others via a personal link and to accumulate points upon reaching certain milestones (for example, when an invited person registers). The programme is governed by the following conditions:
- Points are purely symbolic and community-recognition in nature. They have no monetary value, do not constitute electronic money, credit, securities, or financial instruments.
- Points cannot be converted into money, are non-refundable, non-transferable to third parties, and non-heritable.
- Invites must be directed at people you genuinely know and may not take the form of unsolicited mass sending, spam, or automated posting.
- Self-invites, multiple accounts, fictitious accounts, and any other practice aimed at artificially accumulating points are prohibited.
- In the event of abuse we reserve the right to reset accumulated points, revoke any recognition, and suspend the account.
- We may modify the point attribution criteria or discontinue the programme at any time, with reasonable advance notice; discontinuation of the programme does not give rise to any entitlement to compensation.
9. User Content, Reporting, and Moderation
9.1 Content Responsibility
All content published on the Platform — event listings, profile text, images, reviews — is user-generated, and users are solely responsible for it. Wanderer does not exercise prior editorial control and does not carry out general monitoring of content.
9.2 How to Report Illegal Content
Anyone may report content they consider illegal or contrary to these Terms using the report form available on event and profile pages, or by writing to safety@wanderer.live. To enable us to act, the report should identify the relevant content (link or title), the reason for the report, and a contact address for our response.
9.3 Handling of Reports
- We acknowledge receipt of every report and examine it in a timely, diligent, non-arbitrary, and objective manner.
- At the conclusion we inform the reporting party of the decision taken and the available means of redress.
- Where we remove content or restrict an account, we inform the affected user of the reasons for the decision, unless prohibited by law.
- A user who considers the decision erroneous may request review by writing to support@wanderer.live within 6 months. The review is carried out by a person different from the one who took the initial decision, where organisationally feasible.
- We do not tolerate retaliation against anyone who reports in good faith. Manifestly unfounded and repeated reports may result in suspension of reporting access.
Wanderer is currently a micro-enterprise within the meaning of Commission Recommendation 2003/361/EC and accordingly benefits from the exemptions provided by Article 19 of Regulation (EU) 2022/2065. We nonetheless apply the procedures described above as a voluntary commitment to our community.
10. Intellectual Property Rights
The Platform, its design, code, and branding are the exclusive property of Wanderer or its licensors. Users retain ownership of content they upload but grant Wanderer a non-exclusive, royalty-free, worldwide, and revocable licence to display, reproduce, technically adapt, and translate that content on the Platform and in service-related communications, solely for the purposes of operating and promoting the service. This licence ceases upon removal of the content, save for backup copies and uses already initiated. By posting content, you warrant that you hold all necessary rights, including rights over images depicting persons.
11. Disclaimers of Warranties
The Platform is provided "as is" and "as available", without warranties of any kind, express or implied, including as to accuracy, reliability, continuity of service, or fitness for a particular purpose. Wanderer does not warrant that a Host will respond to, confirm, or honour a booking or an Expression of Interest, or that an event will take place as described. These disclaimers do not affect any non-excludable statutory warranties to which consumers are entitled.
12. Limitation of Liability
12.1 General Exclusion
To the fullest extent permitted by law, Wanderer is not liable for any indirect, incidental, special, or consequential damages arising from your use of the Platform, or from the conduct of Hosts, Participants, or third parties.
12.2 Financial Cap
Subject to Section 12.4, Wanderer's aggregate liability for any claim arising from these Terms is limited to the greater of (a) the fees paid to Wanderer in the twelve months preceding the claim, or (b) EUR 100.
12.3 Specific Exclusions
- Payments — in External Payment and Expression of Interest modes Wanderer does not handle payments between Host and Participant, does not verify that they have been made, and has no means of recovering or refunding them; in Online Payment mode the payment is processed by Gomry on the terms of Section 4.7. In both modes Wanderer bears no liability whatsoever for any payment dispute, non-payment, refund disagreement, withholding or reserve applied by Gomry, or financial loss arising between Host and Participant or between the Host and Gomry.
- Participation — Wanderer is not liable for a Host's failure to respond, for an event's failure to take place, for cancellation, for refusal of admission, or for any decision relating to attendance. In Expression of Interest mode these matters are handled entirely outside the Platform; in Online Payment and External Payment modes the Platform technically executes the Host's settings under Section 1.3, but the decision remains the Host's in every case.
- Illegal events — Wanderer bears no liability for any regulatory, criminal, or civil consequence arising from an event that turns out to be unlawful or conducted in violation of these Terms.
- Event safety — Wanderer is not liable for injury, damage, or loss sustained before, during, or after an event, the organisation and conduct of which are the exclusive responsibility of the Host.
12.4 Non-Excludable Liability
NOTHING IN THESE TERMS EXCLUDES OR LIMITS WANDERER'S LIABILITY FOR WILFUL MISCONDUCT OR GROSS NEGLIGENCE, FOR DEATH OR PERSONAL INJURY CAUSED BY OUR OWN CONDUCT, OR FOR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
13. Indemnification
You agree to indemnify and hold Wanderer harmless from any claim, damage, penalty, or expense (including reasonable legal costs) arising from your breach of these Terms, your use of the Platform, content you post, or your conduct during or in connection with an event. This clause does not apply to consumers to the extent prohibited by applicable law.
14. Privacy and Data Protection
The collection and use of personal data is governed by our Privacy Policy, incorporated into these Terms by reference. Note that once a Participant expresses interest in an event, the Host receives certain contact details directly and becomes an independent data controller in respect of any further processing of that data, subject to the conditions set out in Section 4.6.
15. Account Suspension and Termination
Wanderer may suspend or terminate any account that violates these Terms, the Community Standards, or applicable law. Except in cases of serious violations, legal obligations, or risk to user safety, we will notify the person concerned of the reasons for the decision and the possibility of requesting review under the procedure in Section 9.3.
You may terminate your account at any time from your profile settings or by writing to support@wanderer.live. Termination results in deletion of your data in accordance with the terms set out in the Privacy Policy. Event listings and received reviews are removed or anonymised. Termination does not affect arrangements already concluded directly between Host and Participant outside the Platform.
16. Governing Law and Dispute Resolution
16.1 Governing Law
These Terms are governed by Italian law and applicable European Union law. Where you act as a consumer, this choice does not deprive you of the protection afforded by the mandatory provisions of the law of your country of habitual residence.
16.2 Jurisdiction
The parties will first attempt to resolve any dispute amicably by writing to support@wanderer.live. Failing that, disputes with users acting as consumers shall fall within the exclusive jurisdiction of the courts of the consumer's place of residence or elected domicile, pursuant to Article 66-bis of the Italian Consumer Code and Regulation (EU) 1215/2012. Disputes with users acting in the course of their professional activity shall fall within the exclusive jurisdiction of the courts of Milan, Italy.
16.3 Alternative Dispute Resolution
Consumers resident in the European Union may use the competent alternative dispute resolution (ADR) bodies. Use of such procedures is optional and does not prejudice the right to seek redress before the courts.
17. Amendments to These Terms
We may update these Terms from time to time. Material changes will be notified by email at least 15 days before they take effect; for Hosts the notice period is never shorter than the one required by Article 3 of Regulation (EU) 2019/1150. Continued use of the Platform after that date constitutes acceptance of the revised Terms; if you disagree you may terminate your account without cost before the changes take effect.
18. Miscellaneous Provisions
- Severability — if any provision is held unenforceable, it shall be replaced by a valid provision of equivalent economic effect, and the remaining provisions shall remain in full force and effect.
- Entire Agreement — these Terms, together with the Privacy Policy, Cookie Policy, and Community Standards, constitute the entire agreement between you and Wanderer. Hosts who turn on Online Payments are additionally subject to the Gomry merchant terms (https://www.gomry.com/docs/business-terms).
- No Waiver — our failure to enforce any right does not constitute a waiver of that right for the future.
- Assignment — you may not assign these Terms without our consent; we may assign them on notice to you, in which case you may terminate your account.
- Force Majeure — neither party is liable for delay or failure caused by events beyond its reasonable control.
- Language — these Terms are available in Italian, English, Spanish, and Portuguese. Each language version is fully binding on users who use the Platform in that language. In the event of any interpretive divergence between versions, the Italian version prevails, unless that would deprive a consumer of the protection afforded by the version in the language in which the Terms were presented to them.
- Survival — Sections 3, 4.6, 4.7, 4.8, 5, 10, 12, 13, and 16 survive termination of the account.
- Relationship with Hosts — Regulation (EU) 2019/1150 applies to the relationship between Wanderer and Hosts who use the Platform in the course of their business. Wanderer is a small enterprise within the meaning of Recommendation 2003/361/EC and is therefore exempt from the obligations concerning an internal complaint-handling system and the designation of mediators (Articles 11 and 12 of the Regulation); the review procedure described in Section 9.3, which we apply to Hosts on a voluntary basis, continues to apply.
- Contact — support@wanderer.live | Reports: safety@wanderer.live